Privacy Policy

This Privacy Policy explains how GBB Software Solutions, a registered Malaysian software development business, handles information in connection with this company website at https://www.gbbsoftwaresolutions.com.

This policy covers the company website only. Individual applications and platforms developed by GBB Software Solutions, such as Eat What Lah and MyPetLink, have their own separate privacy policies that apply to those products.

This website does not use online contact forms and does not store enquiries on our own servers. When you contact us, you do so through your own email application or WhatsApp.

If you email us or message us on WhatsApp, we receive the information you choose to share, which may include your name, email address, phone number, business name, and details about your project or support request. We use this information only to read, understand, and respond to your message.

The pre-filled project enquiry email on this website is prepared entirely in your own email application. Nothing is submitted to us until you choose to send that email yourself.

When you request a quote or discuss a project, you may share information such as your goals, timeline, budget range, and technical requirements. We use these details to assess the enquiry, prepare a response, and, where relevant, provide a proposal or quotation.

This website is a static website served through a third-party hosting and content delivery provider (Cloudflare Pages). Like most web hosting services, the provider may automatically record standard technical request data such as IP addresses, browser and device type, referring pages, and timestamps for security, abuse prevention, and reliability purposes.

This standard log data is handled by the hosting and content delivery provider under their own terms and privacy practices. We do not use it to build individual profiles of visitors.

This website does not set its own tracking cookies and does not use third-party analytics or advertising tracking tools. We do not run marketing pixels, session recording, or behavioural advertising on this website.

If we add analytics or similar tools in the future, we will update this Privacy Policy before doing so.

This website links to third-party websites and services, including our WhatsApp contact link, our product website for MyPetLink, and app store or product pages. These third-party services are controlled by their own terms and privacy policies, and we are not responsible for their content or data practices.

We encourage you to review the privacy policy of any third-party service before sharing information with it.

We use the information you send us to respond to enquiries, provide quotations and proposals, deliver and support our services and products, and keep records of our business communications.

We do not sell your personal information.

We use a small number of standard service providers to operate our business, such as website hosting and email services. These providers only process information as needed to provide their services to us.

We may disclose information where required to comply with applicable law or to protect our legal rights.

We keep email and WhatsApp correspondence and project enquiry details for as long as needed to respond to your request, maintain our business records, and meet legal or accounting requirements. You can ask us to delete correspondence you have sent us where we are not required to keep it.

We take reasonable steps to protect the information we hold, including keeping our correspondence within established email and messaging services. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

You can choose what information you share with us and can ask us about the information we hold from your correspondence. To make a request, contact us using the details below.

This website is intended for a general business audience and is not directed to children. We do not knowingly collect personal information from children through this website.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.

If you have questions about this Privacy Policy, contact GBB Software Solutions at [email protected].

Business Registration No.: 202603141718 (AS0515813-P). GBB Software Solutions is based in Malaysia.